SHINHAN LIFE AND FPT SIGN STRATEGIC PARTNERSHIP, EMBRACING THE DIGITAL ERA IN INSURANCE INDUSTRY
24-02-2025
Shinhan Life Insurance Corporation & FPT cooperate comprehensively in digital & green transformation.
The partnership is built upon the prior success of a series of digital transformation projects between FPT and Shinhan Life Vietnam, with the expectation to continue leveraging FPT's technology strengths and Shinhan Life's capabilities to expand cooperation across both organizations' entire systems.
Specifically, the partnership will expand comprehensively according to three main directions. Firstly, FPT will accompany Shinhan Life on its journey of digital, green, and smart transformation by enhancing ongoing digital transformation projects, including human resource management, eKYC, digital solutions for customer support, and a digital business ecosystem. At the same time, FPT will propose technologies such as Artificial Intelligence (AI), Big Data, Robotic Process Automation (RPA), and the Internet of Things (IoT) to optimize Shinhan Life's operational efficiency and enhance customer experience.
Secondly, the two parties will expand cooperation within Shinhan Life's global ecosystem through Shinhan Life Vietnam.
Thirdly, both sides will deeply collaborate to leverage FPT Group’s technological strengths in Information Technology and Digital Transformation, Telecommunications and Connectivity Infrastructure, Education and Training, Smart Transformation with AI and Cloud applications, Finance and E-commerce, Green Transformation and Sustainable Development, and Digital Entertainment Services.
The partnership is built upon the prior success of a series of digital transformation projects between FPT and Shinhan Life Vietnam.
Shinhan Life, under Shinhan Financial Group, is one of the leading life insurance companies in Korea with 35 years of experience. Continuously innovating, Shinhan Life has built a solid reputation with diverse insurance products, high-quality services, and a pioneering approach to technology in risk management, customer care, and operational optimization. Shinhan Life Vietnam has been operating in the Vietnamese market since 2021. With a sustainable development strategy, Shinhan Life Vietnam focuses on providing life insurance, health insurance, and flexible financial solutions, aiming to enhance customer experience through digitalization while committing to long-term support for customers' financial security and well-being in the Vietnamese market.
Mr. Bae Seung Jun, General Director of Shinhan Life Vietnam, shared: "With the belief that finance should become more friendly, more secure, more creative, we continuously develop applications and technology platforms to maximize work efficiency for our employees, insurance agents, and establish a quick and effective support system to improve customer experience. Shinhan Life's digital transformation journey will be implemented in phases to ensure system stability and a smooth experience for customers, employees, and insurance agents." “Với niềm tin rằng tài chính cần trở nên thân thiện, an toàn và sáng tạo hơn, chúng tôi liên tục phát triển các ứng dụng, nền tảng công nghệ giúp tối đa hiệu suất công việc cho đội ngũ nhân viên, đại lý bảo hiểm và thiết lập hệ thống hỗ trợ nhanh chóng, hiệu quả để cải thiện trải nghiệm khách hàng. Hành trình chuyển đổi số của Shinhan Life sẽ được thực hiện theo từng giai đoạn để đảm bảo tính ổn định của hệ thống và trải nghiệm của khách hàng, đội ngũ nhân viên, đại lý bảo hiểm”.
“The comprehensive partnership with FPT Corporation demonstrates our commitment and strengthens Shinhan Life's technological resources on the digital transformation journey, promising better experiences and services for customers," Mr. Bae Seung Jun added.”, ông Bae Seung Jun chia sẻ thêm.
At the event, Mr. Lee Young Jong, President and CEO of Shinhan Life Korea, reaffirmed Shinhan Life’s strong commitment to promoting full-scale digital transformation, not only at Shinhan Life Korea but also at Shinhan Life Vietnam, aiming for global market expansion in the future. He emphasized that Shinhan Life Korea always strives to improve capabilities and service quality through technology and is ready to support Shinhan Life Vietnam in applying technology to business operations.
On behalf of FPT, Mr. Nguyen Van Khoa, CEO of FPT Corporation, said: “Amid the accelerating digital, green, and smart transformation trends among global businesses, especially in the insurance sector, the partnership between FPT and Shinhan Life reflects the strategic vision and approach of both companies, not only in Vietnam but also on a global scale. In Vietnam, FPT has partnered with Shinhan Life Vietnam for the past three years, achieving significant results in applying digital technology to operations and customer service. With comprehensive technology capabilities and a presence in over 30 countries, FPT is committed to continuing to invest resources and leverage its entire technology ecosystem, working closely with Shinhan Life to achieve full-scale digital transformation, AI application, and strengthen the long-lasting relationship between FPT and Shinhan Life.”
“FPT will invest its best resources, collaborating with Shinhan Life to create breakthroughs in digital, green, and smart transformation, aiming for sustainable development,” Mr. Nguyen Van Khoa emphasized.
The strategic partnership signing between FPT and Shinhan Life is the result of successful collaborations between FPT and Shinhan Life Vietnam, becoming a typical model of technology application in Shinhan Life’s system and the insurance industry as a whole. Accordingly, FPT has successfully implemented numerous technology solutions for Shinhan Life Vietnam, such as the FPT.iHRP human resource management system, FPT.eLearning online training management system, FPT.eBiztrip comprehensive business trip management solution, FPT.eInvoice electronic invoicing system, and the Mega App digital application for Shinhan Life Vietnam, contributing to operational optimization, enhanced security, and improved customer experience in the insurance sector.
According to Shinhan Life Vietnam, these solutions have helped the company improve work efficiency, optimize internal processes, and strengthen overall management capabilities. Particularly, the Mega App plays a role as a unified ecosystem, connecting the entire business team and integrating all activities from recruitment, training, insurance application submission, contract execution, to direct communication with customers, all on a single technology platform.
FPT is a global technology corporation with over 36 years of experience in providing comprehensive digital, green, and smart transformation solutions. With more than 83,000 employees and a presence in 30 countries, FPT has established a solid reputation across various industries, especially finance and insurance. FPT offers advanced technology solutions such as automation, big data management, information security, and customer experience optimization, helping financial and insurance businesses enhance operational efficiency, security, and sustainable development.
About Shinhan Life Vietnam
Shinhan Life Insurance Vietnam Limited Liability Company entered the Vietnamese insurance market from February 2021, headquarters in Ho Chi Minh City, operates in the fields of life insurance, health insurance, and financial investment. With charter capital of VND 2,320 billion, fully contributed by its parent company Shinhan Life Insurance Corporation, Shinhan Life officially launched and operated its business in Vietnam in January 2022.
For more information, please visit: https://shinhanlifevn.com.vn https://shinhanlifevn.com.vn
Contact Information:
Trần Thị Tuyết Minh – Head of Marketing
Phone: 028 730 09920
Email: minhtran@shinhan.com or minhtran@shinhanlife.biz.vn